Category Archives: General

My Biggest Risk, Finding My Core – One Year Later

My biggest risk was giving up security in exchange for self-direction. In the process, I broke through and found my core, which drives my life and practice today.

Here’s my story.

photo-3

One year ago today, I walked out the doors for the last time of a safe, stable and seven-year long job. It wasn’t a bad job, all things considered. I learned a tremendous amount, made some good friends and enjoyed the challenge of being under fire from time to time. There were major and petty annoyances, like any other job, but it was fine. The ubiquitous “fine”.

A Fine Job, not a Great Life

Yet good enough was no longer enough. It simply wasn’t working for me, especially the push-yourself-to-your-limits-each-and-every-minute atmosphere typical of many law jobs, most notably in the finance world. Needs (not wants), from motherhood to health, were screaming to be addressed. I struggled to fit my life around my job, as high-level jobs nearly always demand, instead of integrating the two into a solid whole. I did yoga on the weekends and was stressed out all week. I felt stifled and exhausted, and I could no longer do my best work.

The answer was clear. I needed a way to reconnect with my values. This wasn’t a free-to-be-me, let’s-find-myself goal. Don’t get me wrong, as uncool as it sounds, I have always loved being a lawyer. But I was choking down my own success, not able to chew any of the individual bites. I wanted to taste my life again. I wanted to be the lawyer and person I knew I was meant to be. I only have one life, after all, and it was abundantly clear that I wasn’t living it the way I had always envisioned.

A New Path – Finding My Core

After many months of racking my brain for what environment could better match where I was going (or how to make my job a better fit), I realized that there was no known place to land. At least not with my then-current skills and the common lack of vision among recruiters and HR departments. I could have spent years retraining, but I didn’t have years. I needed to make it happen. Soon. Myself. I needed to craft my own suit rather than buying off the rack. Create my dream job from scratch.

suit-hanger

(You have to love stock images. Can you think of an uglier suit than that?)

So I did. On May 1, 2012, I took my biggest risk. With six months of income saved, a supportive family and a walk into the unknown, I started my own law firm.

A year later, with many scrapes and lessons learned, I can report back that my path is not for the faint of heart. Although there is not one day that I wish I was parked back in that chair at my old office, I can imagine many people would. It has been quite an uphill walk, and no one drives by with a golf cart ready to help you up that hill. (Although a few will stop to offer some shade and a cool drink.) It’s character-building at its best. And worth every minute.

We Are Not Alone

I have learned, most importantly, that I am not alone. I have a great support group of clients, mentors, colleagues, other lawyers, small business owners and friends who have helped me visualize what my practice can be and achieve new heights. In return, I do the same for them. I would never have imagined how my world could and did open up after that first step.

After over a decade with corporate law as my core, my practice has expanded organically, largely driven by client needs and my desire to maintain a manageable schedule and grow in measured steps. I was asked by a friend to find a local trademark lawyer, and I ended up with a new client (after hours and hours of study to learn the area). Then a friend of a friend needed help with her non-profit. I am now working with a few key mentors and colleagues to assist her with the tax exemption process and other matters. Still other friends and colleagues, who are parents of minor children, have needed wills, advance directives and guardianship appointments over the past year. Furthermore, artists, knowing my background in the arts, have come to me with questions in that field. These practice areas are diverse and yet related, and my knowledge and experience in each one informs the other.

The Years to Come

I look forward to what the next year may hold in store, as these (now core) practice areas continue to cross-pollinate and mature. As I said recently to a group of businesswomen I know, each new day is like a little present waiting to be opened.

Fast forward to today, one short year from the day I walked out of that safe job and started this journey. My hope for more collaborative relationships and a self-directed, fulfilling future is being realized. I am blessed with awesome clients who have taken a risk in hiring me out of the gate, and I believe and trust that they have been fully satisfied with their choice. I look forward to serving them further and new clients and friends in many years to come.

*****

Anne Marie Segal’s biggest risk was trading security for self-direction. She has taken a further risk to document the decision and process rather than project a pre-approved, professionally-manicured cutout with no personality. (We tend to like our lawyers bland, after all, without any zest or salt.) She’s not that lawyer, and she never will be. Ms. Segal’s clients, who are generally looking for a client-centered relationship – not a didactic, inflexible lawyer with no new ideas – thank her for that.

Law Office of Anne Marie Segal celebrates its first anniversary as of tomorrow. The office was founded on May 1, 2012 and is located in Stamford, Connecticut.

Over the last year, Ms. Segal’s practice has expanded and now includes business and non-profit law, contract drafting, trademarks, art law and estate planning.

In September 2012, Ms. Segal launched this law blog (AMS Counsel Blawg) with the goal of “educating clients and the public on the basics and finer points of law and legal analysis.”

In November 2012, Ms. Segal added a second bar admission and now practices law in Connecticut and New York. In addition, she offers federal trademark registration services nationwide.

International Clients – Are They Really that Different?

IGS-00111278-001

“A client from Hong Kong is not so different than one from Ohio.
It’s just another name on a document and an annoying time zone.”

That was how, when I was a summer intern during law school, a junior associate (let’s call him Bob) explained to me his approach to having a global client base. Fortunately, Bob’s opinions were rather rare at the international firm where I was employed. It was also obvious that Bob was engaged merely in the drudgery of the documents, without a sense of client service and with little (if any) client contact. I knew at the time, and I appreciate so much better now, that having clients across the globe brings unique challenges and opportunities.

You can’t pigeonhole your international clients with common cultural stereotypes. The interplay and nuances are a lot more complex. For lawyers, here are some thoughts to better your relationship with your foreign clients:

1) Cultural sensitivity goes a long way. Educate yourself about whether there are certain gestures in your client’s culture that are considered offensive, such as looking the client straight in the eye, getting too close, skipping small talk, using a client’s first (given) name, etc. Also be aware of what common practices pervade. Do meetings start on time? Is lunch a time to do business or socialize? What is the custom for business cards? Are there customs for men or women’s dress or social behaviors that are appropriate (and also within your own comfort zone)?

2)  Obviously there are language differences (even if your client is a native speaker of English). References that seem obvious to you may be lost on your client. It is important when representing international clients to avoid colloquial expressions or use “shorthand” descriptions that may not make sense to someone who has grown up in a different milieu.

You also may find that although your client writes to you in “English,” the words on the page may not be strung together in a comprehensible way. You will need to find a way to tease out the important concepts and “mirror back” their questions so you can answer exactly what they are asking.

white-mosque-1

3) The legal system of your client’s home country may be structured in a manner unlike the U.S. As a baseline, the U.K., the U.S. and similar legal systems are based on common law, while many other countries have civil law systems. Islamic countries may be governed by or incorporate sharia law, and certain countries may have other religious laws or customs that affect or influence their secular law or jurisprudence. Different legal systems have different rules and obligations, including ethical obligations. The more you can understand your clients’ frames of reference, the more you can advise them about the rules and expectations of your own country.

4) In addition, very few nations have a federalist system in which lawyers are admitted state-by-state (or in a similar manner). Your international client may not understand, without proper explanation, why you are admitted in certain states but cannot represent them in other states. It behooves you to understand the scope of their business or issues and whether you can provide full representation or will need to get another counsel involved.

Of course, clients differ in their understandings of the U.S. legal system. Some may have an extensive appreciation of certain or many aspects of U.S. law while others got their ideas about how things work from popular lawyer TV shows. (To be honest, this may be true for your U.S. clients as well.)

5) Lawyers may have a different role in your client’s country (or his or her individual experience). For example, I recently had an international client ask me to negotiate a contract in a practice area with which I am not very familiar, among other requests for which I requested follow-up information. When I mentioned that I would need to review the contract to determine if I felt comfortable handling it, she said, “In my country, the lawyers do what C-level executives ask without so many questions.” Whether or not she is correct, I was grateful that she could express her expectations – even if they were inappropriate in my case – because it helped me manage those expectations and preserve (even grow) the relationship.

IGS-00165833-001

6) Avoid overlawyering, or if you need long and complex language, explain why it is important. In many countries, a two-page document may be used in situations where our common forms are 30 or more pages. Simplify where you can but do not oversimplify. As I mentioned in point 2 above, many countries have civil law systems in which the language that might be in a U.S. contract is already codified. If you need to include extensive contractual language to protect the client, make sure he or she understands its purpose and does not feel you are simply running up legal fees.

7) Put all fee agreements in writing. This is important for all clients, but especially international clients for the reasons explained above.

8) Don’t condescend. If you have any self-awareness about the relationship between the U.S. and other countries, you will realize that Americans do not always have a great reputation abroad. Similarly, lawyers are often seen as arrogant or worse, whatever the culture. Be the exception, and your clients will thank you for it.

9) Respect their time zones (literal and figurative). If your client is 12 hours ahead, consider taking an 8 am call rather than insisting it start at 9 or 10 am. That way, you are both inconvenienced, but not as much as if either of you insisted on working only during normal business hours. Similarly, if you know your client’s boss is only available in the morning, make sure to check your email in the evenings to respond to any last-minute questions (or at least acknowledge the question and let the client know an answer is forthcoming).

10) Treasure the relationship. Consider yourself fortunate to have the opportunity to work with international clients. There is nothing greater in the world than to gain insight into ourselves and our own points-of-view (and limitations), and one of the surest ways to do that is to learn to cross the divide between cultures.

As I am sure you are aware, international representation goes far beyond simply changing the name of an Ohio client to a Hong Kong one on a set of documents, whatever Bob tried to lead me to believe. I welcome suggestions from readers on further points to consider and wish you the best with your global client base.

Law Office of Anne Marie Segal provides legal counsel to businesses and individuals. Please visit www.amscounsel.com for more information. None of the information posted on this site constitutes legal advice or forms an attorney-client relationship, and there may be facts not discussed here that are relevant to your situation. This is a public forum. Please do not post confidential or fact-specific information regarding your legal questions on this site.